GENERAL
How do I contact TechCab?
Please refer to our Contacts
page for contacting TechCab.
Where is TechCab located?
TechCab is located in Southern California.
Do you offer gift certificates?
No, TechCab does not currently offer any gift certificates.
Do you offer a money-back guarantee?
We allow most products to be returned for a refund within
15 days of the invoice date. A 15% restocking
fee will apply for all refunds of non-defective products.
Do you offer oppertunities for
resellers?
No, we do not currently offer a reseller or discount program.
TechCab currently already negotiates the best possible prices
for you and offers these great prices to all of our customers
through our website.
What is your return policy?
Our return policy is listed in our Terms & Conditions.
Most products may be returned within 15 days of purchase.
You may find more information about returns here.
Do you offer technical support
for items purchased from TechCab?
No, we do not offer any technical support or assistance
for products sold by TechCab. Please contact the manufacturers
for accurate answers to your technical questions.
SHIPPING
back to top
How can I obtain a tracking
number for my order?
You may obtain your tracking number by logging into your
account here
and viewing your order status. Once a tracking number is
available they are emailed to the email address provided
when placing your order.
The tracking number provided
does not work, what should I do?
We receive the tracking number from the shipping carrier
and send it to you immediately after the package is processed
with the shipping carrier. Sometimes the shipping carrier
does not update the number into their system until the following
business day. Please allow 1 day for tracking numbers to
be updated.
One or more items were damaged during
shipment, what should I do?
If a package looks like it might be damaged, you can tell
the driver to wait while you check the contents for damage
-- and if the contents are damaged, refuse the package,
citing the damage. If the damaged package was left for you
or someone else signed for it, immediately call the shipping
carrier and report the damaged package the same day. Obtain
a refrence number from the shipping carrier and immediately
contact techcab from our Contacts
page.
How long does it take for me to
receive my order after it has been shipped?
Package transit time depends on your location and shipping
method. Packages shipped via express or expedited shipping
methods (i.e. 2-day or overnight) will arrive in the amount
of days specified. Packages shipped via ground have no specified
transit time but vary anywhere from 1-14 days.
ORDERING
back to top
How do I add items to my shopping
cart?
Adding products to your shopping cart is easy. Just click
on the  button located at the
bottom right corner of the item description for each item.
How can I delete an unwanted
item from my shopping cart?
Deleting items from your shopping cart is easy. Click on
the "view cart" link located at the upper right
corner of the page. Now check the item(s) you wish to remove
from your cart. After checking your unwanted item(s), click
on link labeled "delete" located at the lower
right portion of the page. After doing this, your shopping
cart page will automatically refresh, displaying your updated
cart status.
Is my order subject to sales tax?
All orders shipped within California are subject to sales
tax. Orders shipped to locations outside of California are
not subject to sales tax.
How long does it take to process
an order?
We put in our best efforts to process and orders
on the same business day.
PAYMENT
back to top
Is the payment process secure?
You can rest assured that your payment is being processed
safely. All credit card information is encrypted,
accepted and processed on our state of the art secure
servers. All Paypal payments are processed with 128-bit encrytion.
What payment methods do
you accept?
TechCab currently only accepts Visa, Mastercard,
American Express, and Discover.
May I pay using a check or
money order?
We do not accept money order or checks.
RETURNS
back to top
May I return my products without
an RMA number?
No, all returns must have an RMA number clearly printed
on the outside of the shipping package. Packages with no
RMA number will be rejected at our warehouse and returned
back to the shipper. To request an RMA number, contact our
RMA department from our Contacts
page.
Where do I ship my returnable
goods to?
Once we have processed your RMA request, you will receive
further details on which warehouse to ship your returnable
items to.
How do I check status of my RMA?
After an RMA number has been issued, you may check the
status of your RMA by logging into your account here.
After logging in, proceed to order history and check status
on the order which contains the items being returned. There
you will see information regarding your RMA.
How long will it
take for credits to appear on my credit/debit card?
Credits and refunds may take up to 7-10 business
days to appear on your credit card statement after
the returnable items have been received and inspected
by our warehouse.
back to top |
